Return/Cancellation Policy

RETURN/CANCELLATION POLICY
Last updated March 31, 2021
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Thank you for your purchase. We hope and want you to be completely satisfied. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS
We will only accept returns for our products in new, unwashed and unworn condition within 14 days of receiving the product. We do not pay return shipping on returned products.

RETURN PROCESS
To return or exchange an item, please either email us at [email protected] or contact us though our Contact Us form on the website to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, securely package the item and mail your return to the following address: Level Up Business Enterprise LLC Attn: Levelup-247 Returns, RMA #, 125 Rolph Drive Oxon Hill, Maryland 20745.  Please note, you are responsible for all return shipping charges. We strongly recommend you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

CANCELLATIONS
All of our products are made to order especially for you. If you wish to cancel or amend your order, please contact us at [email protected] within 24 hours of submitting order.

EXCEPTIONS
The following items cannot be returned or exchanged:
● All skincare products – due to the nature of the product we are unable to accept returns for these items. However, please contact us within 7 days of receiving item so we can address your concern.

For defective or damaged products, please contact us either by email at [email protected] or our Contact Us form on the website to arrange a refund or exchange.

● Sale/Clearance items are FINAL SALE and cannot be returned.

QUESTIONS
If you have any questions concerning our return policy, please contact us at: [email protected]

This return policy was created using Termly.  


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Level Up  Business Enterprise - Time to Elevate Your Standard
Ecclesiastes 7:12 For wisdom is a defense as money is a defense, But the excellence of knowledge is that wisdom gives life to those who have it.